AIM operates the Long Term Care Ombudsman Program (LTCOP) in Allegany and Steuben counties.

The LTCOP is a federal advocacy program dedicated to protecting people living in long-term care facilities. AIM staff who are trained and state-certified ombudsmen routinely visit long-term care facilities to ensure the needs of the residents are being met. 

Ombudsmen meet with residents, their families and friends, and facility staff. Ombudsmen, with support from their local coordinator and the state office, investigate and resolve complaints made by or on behalf of long-term care residents.

In New York, the Office of the State Long Term Care Ombudsman is administratively housed in the New York State Office for the Aging. The state ombudsman supervises local Ombudsman Program coordinators, who serve all communities throughout the state. Local Ombudsman Programs are sponsored either by area agencies on aging or other qualified organizations, like AIM.

For more information, contact Long-Term Care Ombudsman Program Coordinator Taryn Roloson at (607) 962-8225, ext. 112.


For a fact sheet about the Long Term Care Ombudsman Program, click here.

For an informational video, click here